What qualities do leaders need to take their organization on a transformational journey: converting a seemingly far-off mission into day-to-day practice for their teams, in a way that yields meaningful new results? Truly transformational leaders embrace paradox: they deal with the now while being focused on the future; they are decisive in conditions of uncertainty; and their leadership comes from listening and is marked by humility. Working closely with just such a leader for the last five years, I’ve witnessed these three qualities at play in the massive transformation of business performance. The result was high-margin double-digit growth despite challenging market conditions, achieved by a highly engaged organization hungry to take on more. And at the heart of the journey was operationalizing the mission to “put the customer first.” The crux of the transformation entailed translating this mantra from an abstract idea into the
Three Traits of a Transformational Leader
Three Traits of a Transformational Leader
Three Traits of a Transformational Leader
What qualities do leaders need to take their organization on a transformational journey: converting a seemingly far-off mission into day-to-day practice for their teams, in a way that yields meaningful new results? Truly transformational leaders embrace paradox: they deal with the now while being focused on the future; they are decisive in conditions of uncertainty; and their leadership comes from listening and is marked by humility. Working closely with just such a leader for the last five years, I’ve witnessed these three qualities at play in the massive transformation of business performance. The result was high-margin double-digit growth despite challenging market conditions, achieved by a highly engaged organization hungry to take on more. And at the heart of the journey was operationalizing the mission to “put the customer first.” The crux of the transformation entailed translating this mantra from an abstract idea into the